Exchanges & Refunds

House Of Thea Boutique
Thoughtfully designed. Elegantly made.

Last updated: 12 August 2026

At House Of Thea Boutique, each piece is selected and prepared with care. We want every order to feel considered, beautiful and entirely worthy of its place in your wardrobe.

Should you need to make an exchange, our policy is designed to make the process as simple and seamless as possible.

Our Exchange Policy

We offer exchanges on eligible items within 14 days of delivery.

As our pieces are created in limited quantities, we do not offer refunds for change-of-mind purchases. Exchanges are subject to availability.

To be eligible for an exchange, your item must:

• Be unworn and unused

• Be returned in its original condition

• Have all original tags attached

• Be free from perfume, makeup, stains, odours, pet hair or any other signs of wear

• Be returned in its original packaging where applicable

• Include your order number or proof of purchase

We reserve the right to decline an exchange where an item has been worn, altered, damaged or returned in a condition that makes it unsuitable for resale.

Requesting an Exchange

Please contact us within 14 days of receiving your order at:

shop@houseoftheaboutique.co.za

Please include:

• Your order number

• The item you would like to exchange

• The reason for the exchange

• The item or size you would prefer, if known

• Photographs where requested

Please wait for confirmation from our team before sending your item back.

Items returned without prior approval may experience delays in processing.

Change of Mind

We understand that sometimes a piece may not be quite what you envisioned.

For change-of-mind purchases, including selecting the wrong size, colour or style, House Of Thea Boutique offers exchanges only and does not provide refunds.

The item must meet all exchange requirements outlined above.

The customer is responsible for the cost of returning the original item and the delivery cost associated with sending the replacement item.

Faulty or Damaged Items

Every House Of Thea piece undergoes quality checks before it leaves us.

If your item arrives damaged or you believe it has a manufacturing defect, please contact us as soon as possible with photographs and details of the issue.

We will assess the item and provide the appropriate remedy in accordance with applicable South African consumer law.

Where a product is defective, unsafe or of inferior quality, applicable consumer rights may include a repair, replacement or refund. These statutory rights are not limited by our change-of-mind exchange policy.

Please do not attempt to repair, alter, wash or otherwise modify a potentially defective item before contacting us.

Incorrect Items

If you receive an item that differs from the item you ordered, please contact us as soon as possible.

Once the error has been confirmed, we will arrange the appropriate resolution and cover reasonable return and replacement delivery costs where applicable.

Exchanges & Availability

All exchanges are subject to availability.

If your preferred replacement is unavailable, we will contact you to discuss the available options.

Where an exchanged item has a different purchase price, the applicable difference will need to be settled or credited as appropriate.

Sale & Promotional Pieces

Items purchased during a sale or promotional period may be subject to specific exchange conditions.

Any special conditions will be clearly communicated at the time of purchase.

Nothing in this policy limits any rights available to you under South African consumer-protection legislation.

Custom & Specially Made Pieces

Custom-made, personalised or specially produced pieces may not be eligible for exchange due to change of mind.

Where a custom or specially made item is defective or otherwise covered by applicable consumer law, your statutory rights remain unaffected.

Return Shipping

For change-of-mind exchanges, the customer is responsible for:

• Return shipping to House Of Thea Boutique

• Shipping costs for the replacement item

Where an item is confirmed to be defective, damaged on arrival or incorrectly supplied by us, House Of Thea Boutique will cover reasonable return and replacement delivery costs where applicable.

We strongly recommend using a tracked delivery service when returning an item. House Of Thea Boutique cannot be held responsible for an item that is lost while being returned to us.

South African Orders Only

At this time, House Of Thea Boutique ships within South Africa only.

We do not currently accept international orders or process international exchanges.

Consumer Rights

This policy is intended to operate alongside the Consumer Protection Act, 2008 (Act 68 of 2008) and other applicable South African legislation.

Nothing in this policy is intended to exclude, restrict or waive any rights or remedies that cannot lawfully be excluded.

Where applicable law provides a consumer with a right or remedy that differs from this policy, the applicable legal requirement will prevail.

Contact

For all exchange, refund or product-related enquiries, please contact:

House Of Thea Boutique
Email: shop@houseoftheaboutique.co.za

Please include your order number in your correspondence so that our team can assist you efficiently.

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House Of Thea Boutique

Pieces made to be treasured, worn and remembered.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tia@houseoftheaboutique.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tia@houseoftheaboutique.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tia@houseoftheaboutique.com.