Shipping Policy

House Of Thea Boutique
Thoughtfully designed. Elegantly made.

Last updated: 12 August 2026

At House Of Thea Boutique, we believe the experience begins long before your piece arrives. Every order is carefully prepared and beautifully presented before making its journey to you.

This Shipping Policy explains how we process and deliver orders placed through our online boutique.

1. South African Delivery Only

House Of Thea Boutique currently ships within South Africa only.

We do not currently offer international shipping.

We hope to open our doors to international customers in the future.

2. Order Processing

Orders are carefully prepared once payment has been successfully received.

Please allow approximately 2–4 business days for your order to be processed and prepared for dispatch.

During new collection launches, promotional periods, holidays or periods of exceptionally high demand, processing may take slightly longer.

We will always endeavour to keep you informed should there be a significant delay.

Please note that weekends and South African public holidays are not considered business days.

3. Delivery Times

Once your order has been dispatched, delivery within South Africa is generally expected within approximately:

2–5 business days

Delivery times may vary depending on your location and the courier service used.

Remote areas may require additional delivery time.

Please note that delivery estimates are not guaranteed and may be affected by circumstances outside our reasonable control, including courier delays, severe weather, public holidays, peak shopping periods or unforeseen logistical disruptions.

4. Shipping Fees

Applicable delivery charges will be displayed during checkout before payment is completed.

From time to time, House Of Thea Boutique may offer complimentary delivery promotions. Any applicable conditions will be clearly communicated during the promotion.

5. Tracking Your Order

Once your order has been dispatched, you will receive your tracking information via the email address or contact details provided at checkout, where tracking is available.

You can use the tracking information supplied by the courier to follow the progress of your delivery.

Please ensure that the contact and delivery information provided at checkout is accurate.

6. Delivery Address

Orders will be delivered to the address supplied during checkout.

Please carefully check your:

• Full name

• Contact number

• Street address

• Suburb

• City

• Province

• Postal code

House Of Thea Boutique cannot be held responsible for delays, additional delivery charges or failed deliveries resulting from incorrect or incomplete delivery information supplied by the customer.

If you realise that you have entered incorrect delivery information, please contact us as soon as possible at:

shop@houseoftheaboutique.co.za

We will do our best to assist before the order has been dispatched.

7. Missed Deliveries

If you are unavailable when the courier attempts delivery, the courier may contact you to arrange another delivery attempt or provide instructions for collection, depending on the courier's procedures.

Additional delivery attempts or fees may apply in certain circumstances.

8. Delayed or Lost Parcels

While we work with trusted delivery partners, once an order has been dispatched it is in the care of the appointed courier.

If your parcel appears to be delayed, please contact us at shop@houseoftheaboutique.co.za and we will assist with the relevant courier investigation.

If a parcel is confirmed as lost in transit, we will work with the courier to resolve the matter and provide the appropriate remedy in accordance with applicable law.

9. Damaged Parcels

We carefully package every order before dispatch.

If your parcel arrives visibly damaged, please photograph the packaging and the item before disposing of any packaging materials and contact us as soon as possible.

If the item itself has been damaged during delivery, please contact us with photographs so that we can assess the matter and assist you.

10. Order Changes & Cancellations

We aim to process orders promptly.

If you need to change your delivery details or cancel an order, please contact us as soon as possible at:

shop@houseoftheaboutique.co.za

We cannot guarantee that changes or cancellations will be possible once an order has entered processing or has been dispatched.

Where an order has already been dispatched, our Exchanges & Refunds Policy will apply.

11. Multiple Items in One Order

Where possible, items from the same order will be packaged and dispatched together.

If an order contains items with different processing times, we may contact you regarding the expected delivery schedule.

12. Pre-Orders & Special Releases

Certain House Of Thea pieces may be offered as pre-orders or special releases.

Where an item is a pre-order, the estimated dispatch or delivery timeframe will be clearly stated on the relevant product page.

Pre-order timelines may differ from our standard processing times.

13. Delivery During Promotions & Collection Launches

Our collection launches and promotional periods can be particularly exciting moments for the House Of Thea community, and occasionally our order volumes may increase significantly.

During these periods, processing and delivery may take slightly longer than usual.

Any significant changes to our usual delivery timeframe will be communicated where possible.

14. International Shipping

At present, House Of Thea Boutique does not ship internationally.

Orders can only be placed for delivery addresses within South Africa.

15. Contact Us

For any questions regarding your delivery, please contact:

House Of Thea Boutique
Email: shop@houseoftheaboutique.co.za

When contacting us regarding an existing order, please include your order number so that we can assist you efficiently.

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House Of Thea Boutique

From our hands to yours, beautifully considered every step of the way.